Get Your Own Dedicated Customer Service Pod
Your Team Includes:
Your core team of customer service specialists. They’ll answer your questions on every quality control booking as you need them and make sure things are done right.
For high-level questions & direction, you’re account manager is here to make sure your Movley experience is smooth and fantastic.
Your Extended Team:
For each geographic location, your local translator will help our internal team navigate communication challenges and resolve problems.
Our engineers come from leading, well-known consumer brands and help your service pod define and improve quality process overtime.
With our powerful software, we’re able to give you a managed quality control service for the same price.
What do you see?
Track Everything in One Platform
Get the visibility you need to take back control of your quality control. See all your bookings in one platform, with visual alerts and personal updates from your dedicated team.
Get Insights & Recommendations
We collect data on the most common defects and problems across millions of customer reviews & returns. Using AI, we identify the most common problems for each product type to optimize your quality control process.
Automate Your Quality Control
We integrate with your inventory & supplier management software to automatically pull purchase orders and book services. Set high-level spend and budgeting controls, so you can set it and forget it.
Integrate with your Storefronts
Connect all your marketplaces to Movley so we can pull all your customer data in one place. Add products easily to the Movley platform by pulling product details in automatically.
Advanced Benchmarking Data
Be informed on what’s normal and what’s not when working with your suppliers. We use data from doing tens of thousands of inspections to give you detailed benchmarks on performance relative to the industry.
We are building an engine that uses artificial intelligence & machine learning with our vast troves of data to truly optimize for best in-class quality control.
For on-site inspections & audits, our AI engine compares individual inspector performance to tens of industry benchmarks including customer reviews. We know the best inspector for each product category & type.
Bad Inspector Detection
Our benchmarking data allows us to identify bad actors quickly and remove them from our platform.
On-site inspections are only as good as the inspectors who do them. We connect you with the best one for every request.
We use data from doing tens of thousands of inspections to calculate the exact time each inspection should take.
Reasonable Inspector Time Quotas
We ensure our inspectors have enough time to properly do their inspection, but not too much.
Accurate time estimations allow us to cap your spend based on our quote, but credit you for unused time (on a per day basis).