We found a page on Facebook specifically to discuss bad experiences with Alibaba Trade Assurance. One post mentioned a buyer who ordered a different color for the product. The picture was digitally edited, and therefore the buyer received a different product than expected. Alibaba sided with the supplier in the email written below in broken English citing that the goods were approved before shipment despite the fraud.
In this last image, Alibaba sent an email stating reaffirming their position where they sided with the supplier over the buyer even in the face of overwhelming evidence of shoddy workmanship and fraudulent business practices by the supplier